Manage subscriptions

A Subscription connects a User (the one who pays) and, optionally, a Beneficiary (the one who uses the service) with a plan. From it, the invoices are generated and attendance is validated.

Depending on your sector, the menu calls them Subscriptions, Memberships or Enrollments.

Assign a subscription

Click Create Subscription and fill in:

• User: the one who pays and receives the invoices.
• Beneficiary: who it covers (optional). If they don’t exist yet, Create new Beneficiary creates them without leaving the form. The user is added as a responsible of the beneficiary.
• Requires Parent Confirmation: if you turn it on, the subscription starts as Pending Parent Confirmation until the guardian confirms it.
• Plan, Start Date (required) and End Date (optional; if you leave it empty it is calculated with one period of the plan).
• Initial Status and Auto Renew.

Note

You can’t create two active subscriptions to the same plan with overlapping dates for the same person.

Actions on each subscription

• Edit: change dates, plan or Status (for example, to Suspended to stop billing).
• View Logs: the subscription’s change history.
• Confirm Parent: appears when it is waiting for the parent or guardian’s confirmation (who can also confirm it from the link they receive by email).
• Cancel Subscription: asks for a Cancellation Reason and optional notes.
• View QR Code: the code the person uses to record their attendance (only on active subscriptions).

Subscription statuses

Status	Meaning
Draft	Created but not yet running.
Pending Parent Confirmation	Waiting for the guardian to confirm it.
Pending Payment	Waiting for the first payment; when the first invoice is paid it becomes Active.
Active	Running.
Suspended	Paused: new periods are not billed.
Cancelled	Ended by your team, with its reason.
Expired	Ended. Today it is set by hand: it doesn’t change on its own when the end date arrives.

Caution

Inspow generates the invoices for each period while the subscription is pending confirmation, pending payment or active, until its end date. To stop billing, cancel it, suspend it or adjust its end date: today the Auto Renew switch doesn’t stop billing. See Automatic renewal.