Payments and gateway

Your clients pay the Invoices for their Subscriptions online through the payment gateway. Each invoice has a payment reference that links the transactions to it.

Payment gateway

Inspow works with Wompi (and has an integration with Bold). The gateway, its keys and the currency (COP or USD) are configured by the Inspow team for your organization. When it is active, every pending invoice shows Pay with Wompi (for your team) and Pay Now (for the client, from their account).

Note

Each payment link includes an integrity signature and expires after 10 minutes. If it expires, just generate a new one from the invoice.

When they finish, the client returns to Inspow, to a page with the result of the payment.

Payment methods

The method the client used is recorded in the transaction: type (card, PSE, Nequi…), brand, last four digits and number of installments, when the gateway provides them.

Transaction reconciliation

Reconciliation is automatic: the gateway notifies Inspow of the result of each transaction through a signed webhook; Inspow verifies the signature and rejects any notice without a valid signature.

Transaction status	What happens to the invoice
APPROVED	It moves to Paid, the payment date is recorded and, if it is the first payment, the subscription is activated. The client receives the confirmation.
PENDING	The attempt is recorded; the invoice stays pending.
DECLINED	It moves to Failed.
VOIDED	It goes back to Pending.
ERROR	It is only recorded; the invoice doesn’t change.

All attempts are recorded in the invoice’s Activity Timeline.

Declined payments

Caution

Today a Failed invoice doesn’t show Pay with Wompi or Upload payment, doesn’t receive reminders, and the client doesn’t receive a notice of the rejection. If a client tells you their payment was declined, contact them to collect it another way or ask support for help.

Suspending or reactivating a subscription for non-payment is your team’s decision (from Manage subscriptions); Inspow doesn’t suspend it on its own.