Invoices and payments

Each period of a subscription generates an Invoice with a unique code (INV-…). You see them in the Invoices menu.

Life cycle of an invoice

1. It is generated: automatically for each period (see Automatic renewal) or by hand with Create Invoice. By default, it is due 15 days after the start of the period.
2. It is sent automatically when created: a notice in the platform, an email (if the user has an email) and WhatsApp (if they have a mobile number).
3. The client pays online through the payment gateway or uploads a transfer payment proof.
4. It ends up in one of these statuses:

Status	In the table	Meaning
Pending	Pending	Issued, waiting for payment.
Under Review	Review	It has a proof that your team must approve or reject.
Paid	Paid	Payment confirmed.
Failed	Failed	The gateway rejected the payment.

“Overdue” is not a separate status: it is a pending invoice whose due date has already passed. The table shows it as “N days late” and the Overdue Invoices card counts them.

On per business day plans, the amount is calculated with the business days in the period, not counting holidays.

Actions

• View details: opens the panel with the client, the plan, the invoice and payment statuses, and the Activity Timeline (everything that happened to the invoice).
• Download PDF.
• Pay with Wompi: generates the payment link (only on pending invoices and if your organization has the gateway active).
• Resend: sends the invoice to the client again through the platform, email and WhatsApp.
• Upload payment: attaches a proof on the client’s behalf (only on pending invoices).
• View voucher: review and approve or reject a proof (see Payment proofs).

Caution

If you edit an invoice and change its Status to paid by hand, the payment date is not recorded and the subscription is not activated. To record a manual payment, use Upload payment and approve the proof. A paid invoice can no longer be edited.

Automatic reminders

While an invoice is pending, Inspow reminds the client:

• Before the due date: by default 5 and 2 days before (at 3:00 p.m., Colombia time).
• When it becomes overdue: a single overdue invoice notice (at 9:00 a.m.).

Invoices under review or failed don’t receive reminders. The reminder days are configured by the Inspow team for your organization.