Payment methods

When your Subscription generates an Invoice with the Pending status, you can pay it in two ways: online (if your organization has it turned on) or by transfer, uploading the payment proof for the organization to review.

Both options are in the invoice’s ⋯ menu, in My invoices, and they only appear while the invoice is Pending.

Pay online

If your organization turned on online payment, you’ll see Pay with Wompi in the invoice menu. The gateway opens with your invoice’s amount and reference; there you choose the method (for example card, PSE or Nequi, depending on what the gateway offers). The payment link is valid for a limited time.

When the payment is approved, the invoice becomes Paid on its own and, if it was the first payment, your subscription is activated.

Tip

Don’t close the payment window until you see the confirmation; the status may take a few seconds to show up in Inspow.

Upload a transfer payment proof

1. On the Pending invoice, open ⋯ → Upload payment (or Upload Proof in the details).
2. Choose the payment proof file (image or PDF, up to 10 MB) and, if you want, write a note.
3. Press Upload Proof.

The invoice moves to Review and you get the Payment under review notification. When your organization accepts it, the invoice becomes Paid. If it rejects it, you get a notification with the reason.

Note

Payment by proof isn’t confirmed instantly: it depends on your organization’s review. If a proof is rejected, contact your organization to sort it out: while the invoice is still in Review, the app doesn’t let you upload another one.

If a payment fails

If the gateway rejects the payment, the invoice is marked Failed and the reason is saved in the details. Check the funds or the payment method details and contact your organization: from the app you can only pay or upload a payment proof on Pending invoices.

Status	Meaning
Pending	Invoice waiting for payment.
Review	Payment proof being reviewed by your organization.
Paid	Payment confirmed.
Failed	The online payment didn’t go through.